49bet's Privacy Policy

1 Introduction and Scope

This Privacy Policy applies to all users of the 49bet platform. When you create an account on 49bet, visit our website, play slots or live casino games, or make a deposit or withdrawal — we collect certain information. This policy clearly explains the nature of that information, why it is collected, and how it is protected.

You can learn more about our services and values on our 49bet About Us page. By using this Privacy Policy, you confirm that you have read and understood its terms.

If this policy changes, we will publish updates on the website. For significant changes, registered users will be notified by email.

2 Information We Collect

2.1 Information Provided at Registration

We collect the information you provide when creating an account. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information

2.2 Information Collected Automatically During Use

Certain information is recorded automatically while you use 49bet:

• IP address and device type
• Browser type and operating system
• Pages visited and session duration
• Usage data collected through cookies and web beacons

2.3 Transaction-Related Information

A record of every deposit, withdrawal, and betting activity is stored in our system. This information is needed to maintain account security and to resolve disputes.

3 Purpose of Using Your Information

49bet uses the collected information for the following purposes:

• Account registration and identity verification
• Processing deposits and withdrawals — ensuring a minimum deposit of ৳100 and minimum withdrawal of ৳500
• Providing customer support — via 24/7 live chat and email
• Preventing fraud and unauthorized access
• Managing bonuses and the VIP program
• Improving the site and analysing user experience
• Meeting legal obligations

We never sell your information to third parties. However, necessary information may be shared with trusted partners involved in operating our services — such as payment processors and technology providers — strictly within the scope of service delivery.

4 Data Protection Measures

49bet uses industry-standard technology to protect your information. Our security measures include:

• Securing data transfers through SSL (Secure Socket Layer) encryption
• Storing account data in encrypted databases
• Two-factor authentication (OTP-based login protection)
• Regular security audits and system monitoring
• Restricting and controlling staff access to data

However, no one can guarantee complete security when transmitting information over the internet. We therefore ask that you keep your password confidential and log out of your session after using an unfamiliar device.

5 Cookie Policy

The 49bet website uses cookies. Cookies are small text files stored in your browser that help us remember your preferences and improve site functionality.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and saving language preferences.

5.2 Analytics Cookies

These cookies collect information to help us understand which parts of the site are used most. They do not reveal personal identity.

5.3 Cookie Controls

You can disable cookies in your browser settings, though doing so may affect some site features.

6 Third-Party Services

Our platform includes content from various game providers including Pragmatic Play, PG Soft, JILI, and Evolution. These providers may have their own privacy policies. 49bet is not responsible for the data collection practices of these third parties.

Information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay for payment processing. These providers follow their own security standards. Transaction details are shared with the relevant payment provider only to the extent necessary to complete the transaction.

7 Data Retention

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and resolve disputes.

Transaction records are generally kept for an extended period. However, personal identity-related information is not retained beyond what is necessary.

8 Your Rights

As a 49bet account holder, you have the following rights:

• Right to know: You can find out what information we have collected about you.
• Right to correction: You can request that incorrect or outdated information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though if there is a legal requirement to retain it, full deletion may not be possible.
• Right to opt out of marketing communications: You can opt out of receiving promotional emails or messages.

To exercise these rights or to make a related request, please contact our support team.

9 Responsible Use and Age Verification

49bet is for individuals aged 21 and above only. We verify the age and identity information provided at registration to ensure that minors do not use our platform.

In line with the guidelines in our Responsible Gaming Policy, we use user information to detect unusual betting behaviour and take precautionary steps where necessary. The goal of this effort is to keep gaming enjoyable and safe.

10 Policy Changes and Updates

This Privacy Policy may be revised as needed. When changes are made, the "Last Updated" date at the top of the page will change. For significant changes, registered users will be notified by email in advance.

If you continue using 49bet after changes are made, you will be considered to have accepted the revised policy. If you have any questions about this policy or would like more details, please also read our Terms and Conditions — which describe the overall terms of our service in full.